FAQ

Where are you located?  

40 minutes West of Victoria on HW 14 (Sooke Rd).

What are the tour times? 

We run tours throughout the day, call for availability.

Do you provide transportation?

Yes, on select tours, please call for availability.

How long are the zip line tours?   

Average 2hrs depending on group size.

How do you stop on the zip line?

A re-directed brake system controlled by the guides.

Are there age restrictions?

Yes - minimum age is 5 years. Children under 12 years need to be accompanied by a guardian 15 years old, or older. 

What are the weight restrictions?

Minimum of 40lbs/18kgs and maximum of 275bs/125kgs. Children under 60lbs/27kgs will be required to Zip Tandem with a guide.

Do I need to sign a waiver?

Yes. Guests under the age of 19 will need a guardians signature on their waivers.

What is the cost?

$75(18 +) and $65 (5yrs-17yrs) Transportation is an extra $10.00.

Do I need to make a reservation?

Strongly recommended.

What is your cancellation policy?

We have a 24hr cancellation policy. For groups of ten or more there is a 7 day cancellation policy. See Cancellations.

Do I need a credit card to make a reservation?

YES.

Are tours cancelled when raining?

NO. Rain ponchos are available.

Do you have a trainer zip line?

YES. Essentially the Trainer Zipline is like the bunny hill, it gives guests an opportunity to learn about zipping before heading onto the course. 

Can I try it out before committing?

No (except in special cases such as physical disability).

Can I bring my camera?

YES.

Do you provide storage?

YES we have lockers free of charge.

Can I go if I am pregnant?

Not recommended (consult with your doctor).

What should I wear?

Clothing you are comfortable in. Athletic close toed shoes.

Is it safe?

YES.

Are you certified?

YES, we are certified under the BC Safety Authority as an elevating device contractor.

What is the highest point?

150 ft.

How far will I zip? 

Over 3200 ft.

Is there much walking?

Minimal

At what speed will I be traveling?

Maximum of 60 km/hr.

What are the health, safety and physical requirements?

Those with heart conditions or high blood pressure should consult a physician, not recommended for those who have a fear of heights, experience dizziness, seizures, or any other physical impairments, customers should be prepared for light physical exertion-negotiating stairs and some walking.